188bes collects and uses your personal data only to operate your account, process transactions through Nagad, Rocket or Bank Transfer, and keep your activity secure. This policy explains what we collect, why we collect it, and what choices you have — access and eligibility depend on your local law and the regions where 188bes is available.
Account data protected
Nagad, Rocket, Bank Transfer context
Your rights clearly stated
No third-party sale of your data
POLICY FOUNDATION
What We Collect and Why We Use It
When you open an account with 188bes, we collect the information you provide during registration — your name, contact details and, where relevant, identity verification documents. When you fund your account through Nagad, Rocket or Bank Transfer, we record the transaction reference and amount so your wallet history stays accurate and traceable. We also collect activity data: the pages you visit, the markets you browse and the sessions you open. This data is used to operate your account correctly, to confirm transactions against your wallet records and to detect unusual activity that may indicate an unauthorised access attempt. We do not sell your personal data to third parties. We may share limited data with payment processors — such as those handling Nagad or Rocket transfers — strictly to complete the transaction you have authorised. We may also share data with regulatory or law-enforcement bodies where required by applicable law. Retention periods follow the legal and operational requirements of the jurisdictions where 188bes operates, and your data is held only as long as those requirements demand. Availability of this service, and the data rights associated with it, depends on your local law and eligible region.
Nagad
Rocket
Bank Transfer
Account wallet records
Transaction references
POLICY COVERAGE SCOPE
Where This Policy Applies Across Your Account
This policy covers what we do with your data inside 188bes — from account login to wallet activity. It does not extend to third-party sites you may reach through links on our pages. Each of the four areas below has a distinct boundary so you know exactly what we are and are not responsible for.
Account Access
Data collected when you log in, verify your identity or update account details is fully covered by this policy. We use it only to authenticate your session and keep your account records accurate.
Transactions
Payment data linked to Nagad, Rocket or Bank Transfer activity is recorded in your wallet history. This data is shared only with the processors needed to complete the transfer you authorise — nothing beyond that.
Site Content and Activity
Pages you browse, markets you open and sessions you start on 188bes generate activity data covered by this policy. We use it to deliver the service correctly, not to build advertising profiles.
Third-Party Services
Any external site, payment gateway or provider operating outside the 188bes platform has its own privacy terms. This policy does not cover how those third parties collect or handle your data — check their published terms directly.
YOUR ACCOUNT RIGHTS
Review, Correct and Raise Questions About Your Data
You have practical choices about the personal data 188bes holds on your account. You can ask us to show you what records we hold, request a correction if something is wrong, and raise a question if you are unsure how a piece of data is being used. These rights are subject to the legal requirements of the region where your account was opened — not every right applies in every jurisdiction, and availability depends on your local law. To exercise any of these options, contact our support team through the routes listed on the site. We aim to respond to data requests through the same channel you used to contact us. Submitting your request in writing — whether through the contact form or via email — gives you a clear record of what you asked and when. We will not action a request we cannot verify, so be prepared to confirm your account details when you get in touch.
Review Your Records
Ask us to confirm what personal data we hold under your account. We will describe the categories of data and the purposes for which we use it, subject to any legal restrictions that apply in your region.
Correct Account Details
If your name, contact number or any other account detail is recorded incorrectly, contact support to request a correction. We will update the record once we have verified your identity and the change you are requesting.
Raise a Data Question
Not sure why we collected a particular piece of information or how long we keep it? Send your question through the contact form or support email. We will give you a plain-language explanation tied to the specific data point you asked about.
Request Further Support
If a response does not resolve your concern, you can escalate by submitting a follow-up through the same support route. Keep a copy of your original request reference so we can locate the exchange quickly.
REACH OUR TEAM
Contact 188bes About Your Privacy
If you have a question about this policy or about the data we hold on your account, use the contact routes published on the site. We do not invent hours or response commitments here — check the support page for the current contact options and any availability notice posted there. Confirm your account details when you write so we can locate your record without delay.
Support Contact Form
Submit your data or privacy question through the contact form on the site. Include your account reference and a clear description of the data concern so we can respond to the right record.
Email Support
Send your request to the support email address listed on the site's contact page. Written requests give you a clear record of what you asked and the date you sent it — useful if you need to follow up.
Live Chat
For a quicker initial exchange, open the live chat channel shown on the site when it is available. Use it to ask where to direct a formal data request or to confirm the right email address for your account region.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
188bes applies security measures to the data stored under your account. These include access controls that limit who inside our operation can view your personal records, and connection-level protections when data moves between your device and our servers. Cookies are used on the site to maintain your session, remember your preferences and collect anonymised activity data for operational purposes. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how the site functions. We retain your data for as long as your account is active and for the period required by the legal and operational rules of the regions where we operate. When retention is no longer required, data is deleted or anonymised. To request a change to how your data is handled, use the support routes listed on the contact page.
Access Controls
Your account data is accessible only to the parts of our operation that need it to run your account or process a transaction. We do not grant broad internal access to personal records — access is limited by role and purpose.
Cookies and Session Data
We use cookies to keep your session active and to collect anonymised usage data. Functional cookies are necessary for the site to work correctly; others can be managed through your browser. Disabling cookies may affect your session behaviour.
Retention and Deletion
We hold your data for as long as your account is active and for the period required by applicable law. Once that period ends, records are deleted or anonymised. Retention periods vary by data type and the legal requirements of your region.
Policy Updates
If we make a material change to this policy, we will post a notice on the site. Continuing to use your account after a policy update is posted means you have read and acknowledged the revised terms. Check this page periodically if you want to stay current.
POLICY QUESTIONS ANSWERED
Common Questions About Your Privacy on 188bes
These are the questions we hear most often about how 188bes handles personal data. If your question is not covered here, use the contact form or support email to ask directly.
What personal data does 188bes collect when I open an account?
We collect the details you enter during registration — name, contact information and identity documents where required. When you use Nagad, Rocket or Bank Transfer, we also record the transaction reference linked to your wallet. We do not collect more than we need to operate your account.
Does 188bes share my data with anyone outside the platform?
We share data only where necessary — with payment processors handling Nagad or Rocket transfers to complete your authorised transaction, or with regulatory and law-enforcement bodies when required by law. We do not sell your personal data to any third party for marketing or commercial purposes.
How can I find out what data 188bes holds on my account?
Send a written request through the contact form or support email listed on the site. Confirm your account details in the message so we can locate your record. We will describe the categories of data we hold and the purposes for which we use it, subject to legal restrictions in your region.
Can I ask 188bes to correct or delete my personal information?
Yes. If something in your account record is wrong, contact support and request a correction. Deletion requests are handled subject to the legal retention requirements of the regions where 188bes operates — we cannot delete data we are legally required to keep, but we will explain what applies to your account.
How long does 188bes keep my data after I close my account?
We retain data for the period required by the legal and operational rules of the jurisdiction where your account was registered. Once that period ends, records are deleted or anonymised. The exact retention period depends on the type of data and the applicable local law — contact support if you need details specific to your account region.
Does this privacy policy cover transactions made through Nagad or Rocket?
It covers how 188bes records and uses the transaction data associated with your Nagad, Rocket or Bank Transfer activity. The payment processors themselves operate under their own privacy terms. We handle only the data our platform receives to record the transaction in your wallet history — we do not control what the processor stores on their side.
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